Let me direct you to the best support available to investigate the freezing issue, CRWigant.
Since you've already done the steps recommended, I encourage you to contact our QuickBooks Support team. They have additional tools to do a remote session and investigate this further. To reach them, follow the steps below:
- Log in to your QuickBooks Online company.
- Choose Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I'll also share these resources that will guide you in matching your bank transactions, learning other sign-in tips, and troubleshooting:
Let me know if you encounter any other issues by leaving a comment in this thread, and I'll get back to you as soon as possible. Take care and have a good one.
