That scripted response is not helpful nor does it address the issue. Our account page with Payments/Intuit has clear pricing specific to our agreement and it does not match the fees we are currently being charged - yet there has been no change to our pricing that is contractual with our agreement. See attached. These are our rates and have been for years. No change. However the n/a seems to have not applied as no fee - as we get charged. And now I've noticed we are getting charged at a rate of 3.22% for all CC/Debit transactions that are clearly stated to be 3.14% + $0.25 each - and that is not currently happening as we are getting charged more than that. How do we resolve/who do we contact, as support and these help blogs seem to be getting us nowhere.
