Let me help you fix this issue, Kmia.
Sometimes, a website's visualization depends on many variables like how the browser interprets the page, the visitor's operating system, or display resolution. You can log in to your QuickBooks Online (QBO) account using a private window to double-check if this issue has something to do with browser-related. Use the shortcut keys below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
When using incognito mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. Once done, double-check if it still shows the old invoice layout. If so, go to your main browser and clear the cache to fix the problem. Cached files and data can sometimes cause a webpage to reload. Also, some browsers have a setting that can cause a page to reload automatically.
On the other hand, if it is still not working, you can switch to another supported browser. However, if you're still experiencing the same problem, I suggest contacting our s support team so they can investigate further. They have the tools to pull up your account in a secure environment.
Furthermore, if invoices are already showing the new layout, learn to customize your sales forms to enhance your business communication. Read this article for more details: Customize Invoices, Estimates, and Sales Receipts in QuickBooks Online.
Drop a comment if you have any issues with your new layout. I'm always here to help you anytime and cover all your needs. Have a nice day!
