Other questions
Hi there.
I know how important uploading your receipts using the Receipt Management feature without being intercepted by prompts or errors. And I appreciate you sharing the steps you took to resolve this and upload your receipts. That said, allow me to share some insights about this.
One possible reason you received a "Transaction creation failed. We were unable to create the transaction. Please try again." error message could be due to the Account you selected for this transaction. With this, you'll want to check if it is correct. You may refer to the image below:
However, if you still receive the same error message even after choosing the correct one, this could be due to something else.
Currently, we've received similar cases where they can't import their receipt into the Receipt Management page due to failed, no match, or pending errors. Thus, our Product engineers launched an investigation and collected more information from the affected users to find the cause and a probable resolution to fix this issue.
In the meantime, I recommend contacting our Customer Live Support team, so you'll be listed as an affected user. This way, you can also receive updates once a solution is available. I'll write down the steps to reach our expert:
- Go to the Help menu and select Contact Us.
- Click the Contact Us button below.
- Enter a brief description of your concern, then hit Continue.
- Sign in to your Intuit account, tick Continue, then Continue with my account.
- Enter your single-use code and tap Continue.
- Pick whether you want to chat with us or Have us call you.
Moreover, I've added these resources that might come in handy in accessing and managing different reports in the program:
I'm here anytime if you need further assistance in uploading your receipts and other concerns about performing QuickBooks-related tasks.
