I recognize the urgency of getting this issue resolved, Cathy902627.
Since you mentioned that you've already exhausted the basic troubleshooting procedures with the Customer Support Team, I recommend contacting them again for further assistance with the next workaround. To reach out to our Customer Support Team, here's how:
- Open QuickBooks and choose Help.
- Select QuickBooks Desktop Help/Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account select Continue and then Continue with my account.
- If you don't have an account, make sure to Create a new account.
- We'll email you a single-use code. Enter your code and click Continue.
- If you have more than one account, select the account you want to use and then Continue.
You have an option to choose whether to chat with us or Have us call you. Please note that QuickBooks Enterprise support is available anytime, any day.
Please refer to this article for detailed information on contacting support and go straight to the bottom of the page for the phone number: Contact QuickBooks Desktop support.
In the meantime, we can proceed with creating a backup of your QuickBooks Desktop company file to ensure that your data is secure and up to date.
Additionally, you can also visit the outlined article to get additional insights and detailed instructions on how to restore a backup of your company file.
Please do share your thoughts on other problems you are facing with your QuickBooks Desktop, and I will be happy to help you out. Looking forward to your response. Have a great day!
