I've been having the same issue as well. in my case, first it was an issue with the "new layout" in quickbooks online. after a couple of hours the tech guy told me to switch back to "old layout" and it worked. His conclusion was that the new layout had bugs that still needed to be worked out. After a couple of months, it automatically switched to new layout again. same issue started happening, quantity line disappears when I send the invoice to the client, or print it out. Called again since the "switch to old layout" button disappeared, this time the tech guy could not tell me a solution or what was the problem. He said he was going to "look into it" and never heard a response. Called again and explained what was the issue. After talking to 3 different guys the last one told me I needed to "upgrade" to the next quick books online tier!. I told him why would I do that? you telling me the most basic tasks for an invoice can be done in the basic quickbooks? he said yes, you have to "upgrade" basically pay more for the issue to be resolved. As other people here, I'm also looking for a different invoicing software.
