I'm having an ongoing issue with WebConnector in QB Desktop. The details are here: https://quickbooks.intuit.com/learn-support/en-us/other-questions/technical-webconnector-logfile-fil...
I've already engaged support twice. For whatever reason it seems they do not understand the issue I'm trying to resolve, even when I provide detailed notes, screenshots, etc. The process is a pain as it seems to end up in a flowchart/scripted support session. Lots of questions and basic "try this" steps, nothing has helped.
I need a support engineer that has greater knowledge of the WebConnector app, how the logging works, and how to adjust its behavior.
I can't seem to get that point across on the Level 1 calls/chats, it just does not register.
Hopefully someone can help, please.
