Not being able to select an item on an expense transaction is quite challenging, Armature. Let's work together to get this resolved promptly.
Sometimes, QuickBooks may exhibit abnormalities due to browser issues that could cause some features to malfunction. To verify, let's perform some troubleshooting steps to narrow down the result.
To proceed, kindly log in to your account using a private browser. It restricts websites from using cookies and doesn't record any data history.
The private session can be accessed using these keyboard shortcut keys:
- Safari: Command + Option + P
- Google Chrome: Ctrl + Shift + N
- Firefox or Internet Explorer: Ctrl + Shift + P
If you can add an item to your expense data using a private window, we can validate that there's an issue with your regular browser. We can fix this by clearing your cache and cookies.
However, if you get the same result, I recommend using another supported browser. Please click this link for more details: System requirements for QuickBooks Online products.
Nevertheless, if the issue persists, kindly contact our Support Team. They're well-equipped to investigate further and assist you regarding this matter.
Lastly, I'm adding these articles that could help you manage and organize your reports. This way, you'll get a proper contrast of your business's profitability and performance. It could also aid you in reviewing your needed data:
Please comment below if you have more questions regarding your expense items and transactions in QuickBooks. We'll make sure you're taken care of here in the Community.
