I contacted quick books tech support but I reached a company by name of Internal Accounting services. Even so they answered the phone as quick books tech support. I was experiencing issues with payroll updates so they requested to remote on my desktop to view my data. They told me that my data file was corrupted thus I couldn't get the updates and I couldn't run payroll through quick books. They asked $2459. I told them that I already paying for this type of tech support because we have the enterprise version. They said the type of data damage wasn't covered by the annual support. They needed 2-3 hours to "fix" the file. I panicked because I was running out of time to have the payroll checks ready to wire the funds to the employees' accounts. I negotiated the amount down to $1049.99 and I gave them a credit card. My credit card company rejected the transaction (which saved me!). I told them I would talk to my credit card to allow the transaction to go through and they needed to call me back. Then I contacted our ITT guy who informed me that he could handle whatever was the issue with the file and he had heard cases of fraud with quick books support. I am horrified what type of data, bank accounts, credit card, employees' info etc. they were able to "steal" while he was remotely using my computer. I am embarrassed that I fell for this scam but I have had dealt with Indian speaking reps from quick books in the past. Be aware!!!!!
