chris-r-624
Level 2

Other questions

I'm sorry, I should have mentioned that. I'm using Quickbooks Enterprise 2023 with a 2-user license, running on brand new Windows 11 machines. I should also mention that this error occurs BEFORE a company file is even opened. It begins as soon as I open QB, but before any company file is selected (we have multiple company files). Lastly, yes there was a phone number to call for support, however last time I called Quickbooks they attempted to charge me $2,600 for support even though I pay for their Gold support plan, so I did not want to call them again.

 

As I said in my original post, I was able to fix the error by completely uninstalling QB and related programs, and removing the registry entries. However it was a very time consuming process so I'm hoping if I can understand what caused the issue I can hopefully prevent it from happening again.

 

Thank you for your reply,

Chris