I know how errors may affect your working progress, @chris-r-624. I'm here to help you resolve it permanently.
Troubleshooting program errors may take a lot of your time. I'm glad that you resolved it and thanks for sharing the details.
Currently, there's no ongoing issue regarding the Error in reload.sql you encountered. To further investigate, may I know when your assistant received this? Is it when opening the company file or while working on a specific task? That information is helpful so I can gather more data and provide an accurate fix.
The Error in reload.sql happens when you open a portable file or an accountant's copy. It comes with a different Sybase error message that can be fixed by repairing the program, reinstalling, using the QuickBooks Diagnostic tool, and changing the location of the company file.
Since you already performed the first three solutions, you may want to use the 4th one in case you encounter the error again. Here's how:
- Open the folder where your file is located and right-click anywhere.
- Next, select New and click Folder.
- Input a name for this folder without special characters (! " # $ % & ‘ * + , - . / : ; < = > ? @ [ ] ^ { | } ~).
- Then, go to the folder where your file is saved.
- From there, right-click and select Copy.
- Next, open the folder you created. Right-click anywhere, then click Paste.
- Then, press and hold the Ctrl key, then open QuickBooks.
- Once done, restore the file.
For reference, read this article: Fix Error in reload.sql in QuickBooks for Windows.
I also suggest reaching out to our Technical support team to further investigate this behavior. Once connected, you can request a screen-sharing session so they can review your setup and determine the root causes of the issue.
It's also recommended to create a backup file of your company to ensure you have the original data you can restore at any time. For a detailed guide, check out this resource: Back up your QuickBooks Desktop company file.
I always want to make sure you can work with your books seamlessly. In case you encounter trouble again while performing your QuickBooks task, just leave a comment below. Have a good one.
