I know this hasn't been an easy process for you, BECKSG. I appreciate your time in doing all the suggested steps given by my colleagues.
Let me make it up to you by ensuring the issue in your purchase order gets investigated.
Since none of the troubleshooting steps fixes the issue, I recommend contacting our QuickBooks Support Team. They'll use their tools to check the system and see what's preventing you from receiving your second shipment. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Here's how to reach them:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue.
- Once done, click Message Us or Let's talk.
After fixing the issue, do you need to verify and check where your company stands in terms of expenses and accounts payable? I'll add this article if you need help in the future: Customize vendor reports.
Feel free to drop by again if you have more concerns about your data, network settings for QuickBooks, and entries. I'm here to help.
