I can't imagine the hurdle you've been through transferring money to your envelopes, eolmeda. Please know that your experience with the product is vital to us, and we take serious action towards your feedback on our services.
The support you spoke with was correct about putting money in an envelope. The process would be like this, from your QuickBooks Checking account, you can instantly add money to your envelope.
Moreover, if you're moving money to your envelope from an outside account, you're correct that this can be done directly to your envelopes. Nonetheless, they are moved via an ACH that would take up to 3 to 5 business days. Also, the money will be added first to your QuickBooks checking account and then automatically added to your envelope. This explains why the amount on your checking account is increasing and transactions were marked as pending as the amounts are still in the process of moving to your envelopes.
Furthermore, learn more about moving money in an envelope by referring to Put money in an envelope section in this article: Create envelopes to set your funds aside with QuickBooks Checking.
Feel free to get back to this thread if you need further assistance or clarification with your QuickBooks checking transactions. The Community is 24/7 available to help you. Take care!
