Other questions

Hello there,

I am here to provide insights about handling your credit memos for refund in QuickBooks Online (QBO).

Since you already created a check and a credit memo, you'll need to link them in the Received Payment so it will not show as Deposit on your Banking page.

Here's how:

1. Go to +New, then click Receive Payment.
2. Choose the customer you want to link the check and the credit memo.
3. The check and the credit memo you created will show there and you'll need to tick the boxes.
4. Once done, click Save and close.

Moreover, I'm adding this article as your reference in printing your checks in QuickBooks Online: Print a check in QuickBooks Online.

Return to this post if you have other concerns about applying credit memos for a refund in QuickBooks Online (QBO).