OK,
Here's what I learned today with CHAT.
If you are on the New Experience? version of QBO the credit card swipe feature is removed and will not be replaced. We will have to manually input card info with added fees for doing so.
If you are in the Old Experience? the credit card swiper will work. So don't update to the experience.
You can't go back when you do, I am still confused with this because I never updated my experience.
As a suggestion you can backup your company offline, stop your subscription. Then restart it, upload your company info and NOT move to the new experience.
Oh, forgot to mention to backup you need to first upgrade your current subscription in order to back it up.
When migrating last May from desktop, NONE of this information was explained. But apparently it's all in the fine print when the bait and switch happened.
There was a post from an expert in the CHAT referencing INV102181 and 102241 investigations. The are closed. The reason is that since the customer can key in the info it's a workable solution.
This is not the news I wanted but it is the reality.
QBO got our money, wasted our time and caused undo distress without accountability or responsibility with no explanation as to why.
Let me know what alternative software you recommend to try.
