Just some random thoughts about this issue:
1. Someone mentioned that the problems shows up mostly with Android phones. I wonder if someone has both an Android and iPhone and can try their account on each one.
2. If you want to post screenshots of what you see on your Android, you have to enable that feature. Go to the gear and select "Enable Screenshots" for 15 minutes.
3. No amount of posting can accurately express the breadth of this issue. Someone from Intuit needs to speak to one or more of us to understand things more clearly. However, there are enough of us posting here to impress upon anyone who cares that there is a real problem that needs to be dealt with.
4. After my last call to customer service, I ended the conversation after the person reiterated that they don't support the app. I got a call late that evening from Intuit--another CSR--assuring me that they do support the app, then he asked if it was okay for him to close out my ticket. It was obvious that this what he called for. Af for supporting the app, I don't think anything has changed.
5. Providing a service to customers, then saying that the service is not supported, is not a good look for any company. Maybe Intuit needs to revisit this.
6. I am paying sales taxes over the weekend and I found one jurisdiction where the amount that QBO collected differed from what the city said I should have collected. I had to go through each sale until I found one where an item was designated tax-free, but was included in the taxable total. So if you come across a similar situation, be careful.
Service
3/21/2024
