We hear your sentiments, Jmartz. I'll provide details regarding the issue of being unable to use the swipe card option to process payments in QuickBooks Online.
At this time, please know that we've received similar cases or reports about this issue. I recommend contacting our Technical Support Team so they can add you to the affected user list. You can present this investigation number (INV-102181 & INV-102241) to our representative to speed up the process. Here’s how to get in touch with them from QBO:
- Log in to your QBO account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
You can also contact them by clicking on this article and following the detailed steps depending on your product: Contact Payments Support.
I appreciate your continued patience while we're working on a permanent solution to fix this issue. Please know I'm only a post away if you have any other QuickBooks-related questions. Goodbye for now and stay safe!
