I understand that accessing custom fields on your QuickBooks Online (QBO) account is important for your bookkeepers, @Coldham.
Our engineers are still currently working on a fix. While we can't provide a specific time frame as to when this issue will be resolved, it's best to contact our support team to get your name added to the list of affected users. No worries, you'll receive updates via email once the resolution is rolled out.
Here's how:
- Click the Help (?) icon.
- On the Assistant tab, enter Talk to a human. Enter a short description of your concern and press Enter.
- Select Contact Us to connect with a live support agent. Choose how you'll want to get in touch with the support.
- Start a chat with a support expert.
- Get a callback from the next available expert.
For your convenience when contacting our Customer Support. Please ensure to review their support hours to know when agents are available.
You can also create customized and learn more about credit memos, refund receipts, and purchase orders with the help of QuickBooks. Scan this article for complete guidelines:
Feel free to comment below if you need further assistance with your custom field. Have a great day!
