I appreciate you sharing additional details about the missing deposits from QuickBooks Payments, EEvans. I'll help you get back on track.
I recognize that you have your QuickBooks Online (QBO) link to QuickBooks Payments. However, it seems like you haven't configured the account where the payments should go. That could be why the customer payments are posted in the Undeposited Funds rather than in your register.
To automatically deposit the payments in the appropriate account moving forward, please ensure that the mapping of your bank account and fees is correct. I'll show you how:
- Click the Gear icon, then select Account and Settings.
- Tap the Payments tab.
- Hit the Pencil icon in the Chart of Accounts section.
- For the Standard deposits dropdown button, choose the correct bank account.
- For the Processing Fees dropdown button, select the proper expense account for tracking processing fees.
- Click on Save.
With regard to the 21 payments in your Undeposited Funds, you can record a bank deposit and combine the payments in QuickBooks. All payments in the Undeposited Funds account automatically appear in the Bank Deposit window. Once done, it will then show in your bank register.
Check out these articles for handling bank transactions within the program:
You can rely on me for necessary resources and information about handling bank deposits in QuickBooks. If there's anything else you need to ask, leave a comment below. Keep safe.
