Other questions
I'm here to ensure you'll get past this issue so you can get back to working order, pvcc1-bigpond.
Before we proceed, could you please send me a screenshot of the page where you attempted to enable Classic Advanced Search? This will help me better understand the issue and provide an effective solution.
In the meantime, I recommend trying some troubleshooting steps to identify the root cause of the issue. Sometimes, browser-related issues can be caused by cache files. To troubleshoot this, try accessing QBO through a private window.
Here are some key shortcuts for accessing a private window:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
If you can use the Classic Advanced Search feature now, the root cause of this issue must be from your regular browser. I suggest clearing your browser's cache. You can also use other devices and supported browsers as an alternative.
Furthermore, here's a workaround to help filter your transaction based on specific criteria like invoices.
Here are the steps:
- Go to transaction search.
- Filter the transaction type into an invoice.
- Press CTRL + F.
- Then, enter the invoice number.
I'm also adding this article to get the most out of your financial reports: Customize reports in QuickBooks Online.
Feel free to reach out here if you need help searching your QBO transactions. I am always available to assist you. Have a great day!
