Hello ShangY,
We did not hear back as promised from the person I reopened the case with on Feb 9th. We also have not heard from the 'Next Level Help Team' yet, I have however received a standard case-closed email from a predictable no-reply email address. Since we have opened this case three times, each time it seems that the team looking into it has poor attention to detail as they do not appear to understand the issue and name the cases with titles that don't match the issue and even here you are agreeing with how difficult it must me to be unable to send the purchase order to the vendor's email address. This is not the issue: Here is the issue once again: the CC email address which is the email address that shows up in the 'copy to' line, is defaulting to an incorrect email. The vendor DOES receive the PO but it appears to come from an email address that shouldn't have sent the PO, therefore when they respond with questions or order confirmations, those responses are not reaching the orders department. I called again today to see why you closed the case without fixing it for the third time and was told to re-open we would have to go back through the 1+ hours of case workup to have the case escalated to the team that needs to work on it. This is not something that Intuit is capable of fixing so I have declined at this point and am looking at different software providers that can provide a good software package and service.
