I completely understand your frustration with your funds being on hold, @ecast26. Let me help you by providing insights into why this is happening and what steps you can take to resolve the issue.

If you see the word "Withheld" in the Method column while checking the status of customer payments, that means the payment is on hold and we're reviewing it. When there's an issue, we send an email to the email address you used to sign in to the Merchant Service Center with specific steps to fix any problems. Usually, we ask for more information so we can complete our review, like a copy of the original invoice you sent to your customer. 

It's essential to follow the steps in the email as soon as possible. Once we have everything, we can usually complete our review within 2 business days and process the payment after the review. Also, ensure that you check the Resolution Center and answer all document requests and questions from our team. 

If payments are taking longer than usual, they may not be on hold. For new QuickBooks Payments users, the first few payments take longer to process while we set everything up. Learn how long it takes to get customer payments into your bank account. 

For more detailed information, you can visit this article: Why are my funds on hold?.

If you're unable to find the email in any of your folders, I suggest contacting our support team. This way, they can investigate the matter further and provide a resolution.

In case you want to record a transfer between two accounts, you can check out this article for guidance: Transfer funds between accounts.

If you have any other queries besides your funds, feel free to leave them in the comments section below. We're always here to help in any way we can.

We verified what we had to and quickbooks closed the account and the deposits were still on hold. My customers tried to dispute it but weren't able to because the bank said the money was being held by quickbooks. I've called over 7 times by now and no one is helpful all you guys offer is a sorry and we will update you soon.

I completely agree I'm on hold with them now for the 15th time in about 2 weeks 

representatives aren't helpful and management can't do anything more than the regular representatives. Thinking about filing lawsuits 

I'm thinking about that as well. 

If you use the search bar at the top of any page here, you can find the threads that talk about filing a lawsuit. 

Just fyi, Intuit/ QB will hold money for weeks, if not months on end, until they legally have to release it.  It is their way of making as much money as they can off of YOUR money.  I think the limit is 270 days that they can hold it.  After which, they HAVE t o release it.  Problem is, they will release it to your state.  You will have to collect it from them. (your state).  

Good luck.  

I will be reaching out to legal counsel today because this is starting to feel like theft.