I completely understand your frustration with your funds being on hold, @ecast26. Let me help you by providing insights into why this is happening and what steps you can take to resolve the issue.
If you see the word "Withheld" in the Method column while checking the status of customer payments, that means the payment is on hold and we're reviewing it. When there's an issue, we send an email to the email address you used to sign in to the Merchant Service Center with specific steps to fix any problems. Usually, we ask for more information so we can complete our review, like a copy of the original invoice you sent to your customer.
It's essential to follow the steps in the email as soon as possible. Once we have everything, we can usually complete our review within 2 business days and process the payment after the review. Also, ensure that you check the Resolution Center and answer all document requests and questions from our team.
If payments are taking longer than usual, they may not be on hold. For new QuickBooks Payments users, the first few payments take longer to process while we set everything up. Learn how long it takes to get customer payments into your bank account.
For more detailed information, you can visit this article: Why are my funds on hold?.
If you're unable to find the email in any of your folders, I suggest contacting our support team. This way, they can investigate the matter further and provide a resolution.
In case you want to record a transfer between two accounts, you can check out this article for guidance: Transfer funds between accounts.
If you have any other queries besides your funds, feel free to leave them in the comments section below. We're always here to help in any way we can.
