Good morning, @MU95.
Thanks for reaching back out.
The previous agent was suggesting that step as a last resort in case their initial instructions didn't do the trick.
Since none of those were successful, I recommend using the Verify and Rebuild tool to help resolve the issue. This tool assists with fixing common errors that can occur in the system with data.
Come back and let us know how these instructions go from the guide that's listed. I'll be right around the corner if you need me!
