Good Afternoon to you as well, Kirsty.
Thank you for reaching out to the Community. I'm here to assist you with your Custom Templates concern.
Our product engineers are still working on the ongoing issue happening with the custom templates in QuickBooks Online. If you already reached out to our Support Specialists, you'll be receiving updates via Email.
As a workaround, you can try sending the invoice to your email address and try printing them from there if it works. If you haven't reached out to one of our support yet, I recommend reaching out to them through these steps:
- Sign in to your QuickBooks account.
- Select Help.
- Select Contact us.
Please be sure to let me know if there's anything else I can do by posting your response. The Community is always here for you.
