We understand how you feel about accessing your vendor custom fields in QuickBooks, and we're here to share an update about this matter, @MariamMeem.
We have an ongoing investigation about this one that our engineering team is still working on a fix. Rest assured that our engineers are aware of this matter and are diligently working on a fix so you can get back to business seamlessly.
You can contact our Customer Support Team to have your name added to the list of affected users and ensure that you receive email updates about the investigation's progress and get notified as soon as it's resolved. You can request that they add your name to the list of individuals affected. Then, provide this investigation number for easy tracking: INV-91114.
Here's how:
- Click the Help (?) icon.
- On the Assistant tab, enter Talk to a human.
- Enter a short description of your concern and press Enter.
- Select Contact Us to connect with a live support agent.
- Choose how you'll want to get in touch with the support.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
You can also create customized, expert-looking invoices, estimates, and sales receipts with the help of QuickBooks. Scan this article for complete guidelines: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Additionally, you can manage them if you want changes in the future. Please refer to the Manage Custom fields section: Add custom fields to sales forms and purchase orders in QuickBooks Online.
Keep me posted if you have other concerns about managing your vendor custom fields in QuickBooks Online. We are always ready to help. Take care, and I wish you continued success. Have a great day!
