We have QuickBooks Enterprise Platinum 2024 for desktop. It's installed on our Windows server (2019) and we have 6 users in the office on Windows 10 (64 bit) PC's. One specific user has daily crashing and closing of the program while either idle in the background or while performing common tasks like invoicing or receiving payments. Most of the time the program either freezes or just closes without throwing error codes. The other users do not have this routine crashing issue.
The crashes are random and impossible to replicate through repeated actions. Therefore, tech support is no help. We have tried every combination of repairs using the Toolhub application, reinstalling the program, "Run as administrator" in compatibility, changing the logo graphic on our invoice form and eventually we completely replaced their 5 yr old the computer with a completely new one. The issue followed this user to the new machine so we created a new QB profile. Still no help. The problem has been here for at least the previous two versions of the program (2022, 2023 and now 2024)
We further tried disabling the 32 bit QB update monitor and web connector applications, which did not help.
The user experiencing the crashing mostly performs invoicing (printed) and A/R functions. We are not using any 3rd party apps for shipping, labels, etc. Others that have done invoicing in the office do not have the crashes.
Can someone please provide some advice on things to change or try for this user / machine to resolve the daily crashing?
Please refrain from cluttering this thread with "get rid of QuickBooks" or "use another program" posts. We're committed to it and it seems to work for 5 of of the 6 users here.
Thank you in advance for any help you can provide.
