Hello there,
@T Topp. We'll point you in the right direction to help you request an investigation to determine the root cause of why employee names are missing from invoices inside QuickBooks Online (QBO).
Before anything else, know that this isn't the experience we want you to have. We recommend reaching out to our Customer Care Team so they can help you create a ticket. This way, they can investigate this behavior inside the program and determine why it occurs. These are the steps:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this article for more details:
QuickBooks Online Support.
Additionally, here's an article to help you manage invoice payments inside the program:
Record invoice payments in QuickBooks Online.
Please don't hesitate to comment below if you need further assistance creating a ticket or have any additional QuickBooks-related queries. We'll be here to help you again. Keep safe.
