Hello there,
I know that this has been a challenge on your end. I am here to provide you with some details about the Amex bank connection into your QuickBooks Online account.
As per checking, I've found an ongoing investigation (INV-98071) regarding customers, receiving an unexpected error when connecting amex bank account to QuickBooks Online (QBO). Please know that our engineers are working to fix the issue as soon as possible. With this, I recommend contacting our support team for you to be added to the list of affected users and receive email updates.
Here's how:
- Log in to your QBO company.
- Select Help (?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Furthermore, I'm adding this helpful article as your reference in categorizing transactions from your bank: Categorize online bank transactions in QuickBooks Online.
Please don't hesitate to return to this post if you have other concerns regarding your amex bank connection to QuickBooks Online. I'll be here to lend a hand.
