I understand how concerning this can be, especially when it comes to hard earned money. I'm here to route you to the right support that can check the charges, @elysianyc.
As this is an open forum and for security purposes, I recommend you to contact our support team directly to verify the charges and address this issue promptly. Every penny counts, and we want to ensure that you have clarity on any fees to your account.
Here's how you can reach them:
- Go to the (?) Help menu.
- Click on Contact Us.
- Type the keyword of your concern in the What can we help you with? box.
- Select Let's talk.
- On the next screen, scroll down to the Choose a way to connect with us section.
- Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
To see the most updated support schedule, you can check this link: Support hours.
I've added these handy related articles for additional resources:
Hit me up if you have follow-up questions about payment disputes in Desktop. I'm available anytime in this public forum. Take care.
