I'll hear you out, @mjhfrustrated, and we'll take it to our management to improve our customer service. I'm here to provide further help.
We currently have several investigations regarding bank connectivity between the Amex account and QuickBooks Online (QBO). To provide better assistance, may I kindly inquire to the specific error you've received while linking your Amex account to QBO? This way, we can provide updates on the issue you've experienced.
For now, it's best to request a call back from our Support team to get updates on the issue you're experiencing and discuss refund requests in a secure environment. Here's how you can request a callback:
- In your QBO account, go to Help (?).
- Click on the Search tab.
- Select Contact Us.
- Click on Ask about something else, and enter your concern.
- In the Callback, click on Have us call you.
- Enter your contact details, then click on Get a call.
For future reference, let me this guide to help if you have trouble with QBO not retrieving transactions from your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online.
We're always here in the Community should you have updates on the issue you're experiencing connecting your Amex account to QBO. We'll do our best to assist. Take care.
