I have used QB for 18 years and always printed 1099s myself as I am a very small business.
This year, however, QB removed the ability to align the 1099 forms.... I followed all of their directions to no avail and then went on this forum to find out from a QB expert that they actually removed this alignment feature. 4 hours later I still did not have my few 1099s printed.
I called customer service regarding this problem. They are not able to (or willing) to fix this issue - after I wasted another 1 hour on the phone with them. I am completely disgusted with this platform and their response. The supervisor i spoke with agreed to refund the January service fee due to the fact that their platform cannot do what they say it will do......Then, 1 week later i call QB back AGAIN as no credit was applied. 1 more hour on the phone only to receive an email from QB that due to their 'policy on technical problems' they will NOT be refunding my service fee for January.
Honestly their lack of care for their client who have to use this function is unacceptable to me. I am convinced they pulled the alignment feature to force us all to use their and pay for their online filing.
Good luck.
(stepping off my soapbox now)
Kathy
