You can update the customer's credit card information by accessing their profile, specifically the Payment section, @cchauca.
Since you're unable to see the existing credit card information to edit, the customer's credit card details may be stored in the payment processing system linked to QuickBooks Online.
In this case, you need to contact our Payments or Merchant Service support to update the said details. Our representatives can make modifications while making sure everything is correct and working.
Here are the steps to connect with us:
- Open your QuickBooks account.
- Navigate to the Help (?) menu.
- Select the Search tab, then click Contact Us.
- Enter your brief concern in the field, then hit Continue after.
- Look for a Get a callback or Chat option.
In case you need guidance about payment processing, ways to stay organized, and keep track of your customers, just check out the following links below:
If there are any other concerns you'd like assistance with besides changing the customer's bank details, please let me know. We're always here to help, @cchauca.
