Upgrading to a newer version of QuickBooks Desktop (QBDT) and installing its latest release ensures the program is running with the newest fixes and patches, sjstange. Since it isn't doing so, we encourage you to contact the next available support to further investigate this matter.
To do this, here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account, select Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
- Select to chat with us or Have us call you.
Moreover, if you wish to learn what to do when Winmail.dat file is received instead of a .pdf file when sending an email through Outlook from QBDT, please see this article: Winmail.dat is attached instead of a .pdf file when sent from QuickBooks through Outlook.
Additionally, you can customize email templates and use them to send messages from QuickBooks. For a complete guide on how to do this, you can check out this article: Create custom email templates in QuickBooks Desktop.
Please feel free to get back to this thread if you have other concerns about sending emails through Outlook from QBDT. We in the Community are always ready to help you out.
