I appreciate you posting your concern here in the Community, @coastalkellie.
We have an ongoing investigation regarding the inability to view attachments using the QuickBooks Online application. Rest assured that our Product Engineers are diligently working to resolve this matter. However, we can't give you a precise timeframe for the resolution right now.
Therefore, I recommend contacting our Customer Care Support team. They can add you to the list of affected users to receive timely updates via email.
Here's how you can reach them using the web browser:
- Log in to your QuickBooks Online company.
- Select Help (?).
- Proceed to the Search tab and select Contact Us.
- Choose the topic you need help with or Ask about something else, then type in your concern.
- Click on Continue.
- Pick how you would like to connect with our support.
Please observe their support hours to ensure you can connect with them accordingly.
You can also reach them through this page: Contact Us. From there, select the appropriate product that you need help with.
Moreover, you can check this article to familiarize yourself with the different features available on the application: Compare mobile app features.
In the future, consider running and customizing a report if you want to have an overview of the financial status of your business to help you make informed decisions.
Please don't hesitate to click the Reply button if you need further assistance managing your attachments or other related concerns in QuickBooks Online. We're always here to lend a hand.
