Hi Pavlo,
In QuickBooks Desktop, you have the option to attach multiple files to a transaction, which can help you keep everything organized. When you attach a file to a transaction, it's actually saved into an attachments folder located in the same directory as your company file. This means that when you upgrade QuickBooks Desktop or restore a backup, those files may not appear because the company file doesn't have a link to the attachments folder like the original.
To restore this link, you can repair it by following these steps:
- Browse to the location where your company file is stored and open the Attach folder.
- Follow the steps that apply to your situation:
- If there is NO folder with the new company file name, change the name of the folder to match the new name of the company file.
- If there is a folder with the new company file name:
- Open the folder with the OLD company file name.
- Copy and paste the contents of the Inbox folder into the Inbox sub-folder of the folder with the new company file name.
- Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
- From the QuickBooks Company menu, select Documents then Repair Attached Documents Links.
- Select Repair Links.
If the attachments folder is no longer available and wasn't saved or copied, the only way to retrieve the attachments would be to reattach them to the transactions.
Feel free to go back to this thread if you need more assistance.
