I appreciate you for bringing this to our attention, @mushmorris. Let me help you change your phone number in your QuickBooks Online (QBO) account.
For security reasons, only you can modify your Intuit account. Our support team cannot access or make changes to your account details.
Since you no longer have access to your phone number on file, we'll need to verify your identity before we can approve your request to update your account details. Please refer to these steps:
- Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
- Fill out the form with your info, and upload your ID or document. To access it, please go to the Proof of Identity section in this link: Recover your Intuit Account if you can’t sign in.
- Within one business day, look for an email from no_response@intuit.com with the next steps.
Once done, you can change or add a phone number to your account, so you can receive verification codes from us for future sign-in attempts.
Furthermore, QBO offers dozens of reports to help you obtain an overview of your business. This way, you'll be able to see how your sales and expenses are performing.
Please know that the Community is open around the clock whenever you have any follow-up concerns about updating your phone number. Just mention me in your reply, and I'll sprint back into action. Stay safe and have a wonderful day ahead!
