Other questions
Hello j2jacks,
I'm here to assist you with your concern about the invoice showing a delivery issue status in QuickBooks Online.
Our product engineers received reports about the issue with specific invoices in the Online version. As of now, there's no timeframe for the complete fix.
Rest assured, our engineers are doing their best to get affected users back on track to show an accurate invoice activity. I suggest you proceed with contacting our QuickBooks Support Team so they can add you to our list of affected users.
This way, you can receive live email updates about this issue. Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.
Here's how you can reach them:
- Click the Help tab in the upper-right corner.
- Go to the Assistant tab.
- Click Get help from a human.
- Choose Chat with us or Have us call you.
Also, do you want your customers to see a different email address on sales forms? I've attached a link you can visit to learn about how to update your email details in QuickBooks: Change the email address your customers see in QuickBooks Online.
Let us know if you still have more questions about the invoice issue in QuickBooks. We'll be sure to lend a hand. Take care, and have a great rest of the day.
