Good afternoon, @PQH.
Thanks for chiming back in and giving us some additional information.
Since none of the instructions my colleagues gave have worked, I recommend contacting our Customer Support Team for further assistance. Here's how:
- Go to the Help ? icon in the top right-hand corner.
- Click the Contact Us button.
- Enter your question and tap let's talk.
- Scroll down and choose to Get a callback.
Keep us updated on how the call goes. We're always here to lend a helping hand. Take care!
