Candice C
QuickBooks Team

Other questions

Good afternoon, @PQH

 

Thanks for chiming back in and giving us some additional information. 

 

Since none of the instructions my colleagues gave have worked, I recommend contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help ? icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Enter your question and tap let's talk
  4. Scroll down and choose to Get a callback

 

Keep us updated on how the call goes. We're always here to lend a helping hand. Take care!