Thank you for your reply. Sadly that is not the problem. All of us have added our credit cards correctly and according the protocol below and everything has been loading fine. Then suddenly last week the QB system of loading the transactions crashed. If you read through the comments you will see this. I definitely know how to exclude - as I have to do this every time this happens -and have begun the clean up process. This is not the question nor the solution.
What I am asking is for an update on what QB and Chase are doing to resolve the issue? This is a problem in the QB system - it is not user/customer error. I am asking you or another administrator to update your paying customers on what QB is doing to fix the problem?
