I can share some information about adding credit card accounts in QuickBooks Online, @lynnmacdougall.
The transactions displayed in your QuickBooks Online (QBO) account are dependent on how your bank shares them with us. To avoid duplicate transactions with your credit card account, you should only connect the parent account if all the transactions are downloading to one account. However, if the transactions are downloading to individual accounts, it is best to connect the sub-accounts and not the parent account. Here's more information about connecting your credit card accounts in QBO:
In the meantime, you can exclude those duplicate transactions:
- Go to Transactions and select Bank transactions.
- Select the For Review tab and click the checkbox of the transactions to exclude.
- Click on Exclude.
Here's a detailed guidance with excluding a bank transaction you downloaded into QuickBooks Online.
Once resolved, make sure to reconcile your accounts to always match your bank and credit card statements.
I'm always here if you need further help or information about handling your credit card transactions in QBO. Keep safe, and have a wonderful day!
