again thank you for a reply - I do understand that this is a standard attempt to help and it is what you start with. But I think for many of us who have been with QB for a long time, it isn't helpful. Problems occur - that is to be expected. We know sometimes tech teams need to come in to fix the problems. The problem is communication from customer service. I have already done all of these things suggested. I know how to manually load transactions when problems occur. I have had to spend hours doing this when the QB system breaks down. But that is why we pay for QB - to do this for us. We shouldn't have to go in and manually import tons of transactions when that is the service we are paying for. The "root of the issue" is not anything that I can solve through a screen sharing session. I have done enough screen sharing sessions to know this. This is a problem that QB has to solve.
What I am asking for is communication about what QB is doing to solve the issue since it is nothing I can do?
That is where the communication breakdowns happen.
