I can see the relevance of getting timely assistance whenever you need it, Lynn and @Jhopper. At the moment, we haven't received any reports of Chase accounts overlapping banking transactions.
QuickBooks Online is only dependent on the information shared by your bank. Thus, every detail during the download process relies on what the Chase account shares.
Since both of you are experiencing this issue, including BigRedConsulting, I recommend contacting your financial institution to enquire about this occurrence. They may be performing system maintenance which has caused transactions to overlap.
If their program functions properly and no updates are running, it’s best to contact our support team for assistance. They can provide a specific resolution to fix the issue as quickly as possible.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to the Help (?) menu.
- Select the Search tab, then click Contact Us.
- Enter your brief concern in the field.
- Tap Continue.
- Click the Chat or Callback option.
Once your bank transactions are downloaded accurately in QuickBooks, you can categorize them immediately to ensure smooth reconciliation.
If you have other banking concerns, simply add comments below. I’ll be here anytime to help, Lynn and @Jhopper.
