Hi there, Bmiller1250.
Thanks for getting back to us. I'm here to help ensure you can split your bank transactions in QuickBooks Online (QBO).
I appreciate you providing a screenshot. If you're still unable to choose a Vendor or Customer for each line of the split after following the steps outlined by my colleague, I strongly recommend reaching out to our Support team. They have the necessary tools to securely access your account and investigate the cause of this unusual behavior. If needed, they can also carry out additional troubleshooting steps.
Here's how to reach them:
- In QBO, go to Help (?) at the top right.
- Select a suggested option, or type a question or topic you need help with.
- select Contact Us and choose a way to connect with us.
To check for our Support hours, refer to this article: QuickBooks Online Support.
I'm also adding these articles that tackle managing online banking in QBO for future reference:
Please leave a comment below if you have additional questions about online banking or anything else, Bmiller1250. I'm more than willing to assist. Take care.
