ShyMae
QuickBooks Team

Other questions

Hello there, @mkrogers258. I see the benefits of having the option to switch back to classic advanced search. I'm here to guide you on how to access it. 

 

Please know that once you click the new advanced search experience, you can switch back to the classic advanced search.

 

Refer to the screenshot below on how to access it. 


 

If the option still doesn't appear, let's open your QuickBooks account in a different browser or private window to rule out any browser-related issues. Here are the keyboard shortcuts:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, return to your regular browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. Additionally, you can switch to other supported browsers that are already installed, which is also a good alternative.

On the other hand, if you still face the same issue after trying these troubleshooting steps, I recommend contacting our customer care support team. They have specialized tools to conduct a thorough investigation and guide you in resolving the issue. 

Moreover, in QuickBooks Online, you can run various reports and personalize them to gain insight into your business transactions.  

 

You can connect with me again if you need further clarification regarding the advanced search feature. Just click the reply button below, and I'll get back to you.