Hello, grtservicesllc.
I recognize the importance of the feature that allows you to snap a receipt. I'm here to offer other troubleshooting steps to fix this.
If you are using an Android device, there's an investigation into this issue. Our product engineers are working on a solution. I recommend contacting our QuickBooks Support specialists to have your name added to the list of affected users and to receive updates as soon as they are available.
In the meantime, you can upload the receipts through a web browser or an iPad.
However, if you're using an iOS device, you can fix this by clearing the app's cache. There are instances when the app has a large amount of data, resulting in strange results.
To clear the cache in your QuickBooks Online app, follow the steps below.
- iOS - Tap the Menu at the bottom and click on Help & Feedback. Then select Refresh Data and Refresh.
To clear cache in your phone settings:
- iOS - From your phone's Settings, choose Settings. Click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the Storage without deleting the documents and data for the app, select Offload App.
I recommend checking this article for more details on troubleshooting the QB Online app: Fix common errors in the QuickBooks Online mobile app for Android.
You can get back to this thread if you have further questions about managing your receipts or other concerns you have. I'll be here to help.
