Hello there, @Craig_B.
I understand the urgency of resolving your issue with printing invoices in QuickBooks Online (QBO). I'm here to guide you on the next steps to help address this matter.
Clearing your browser history is one of the troubleshooting steps that can resolve your value quantities that are missing when printing invoices. On the other hand, you can also use another supported and up-to-date browser to narrow down the result.
However, if the issue persists I'd recommend contacting our Customer Support Team. They can review your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Choose either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more information on the schedule, see this article: QuickBooks Online Support.
Furthermore, I'm adding these helpful references to guide you in receiving customer payments and customizing invoices and other sales forms for future reference:
I'll keep this thread open if you have additional queries managing your invoices. Feel free to let us know in the comments below. Keep safe.
