Thank you for reaching out to the Community, @grtservicesllc-g.
I understand the importance of being able to use Snap Receipt. It's disheartening to hear that even after trying various solutions like refreshing, clearing cache, and uninstalling/reinstalling, you still face the same issue where the Snap Receipt gets stuck and never loads.
Based on your provided information, the troubleshooting you made earlier should resolve the issue. However, since the problem persists, I recommend contacting our support team for further assistance in your web browser. They possess the necessary expertise and tools to help you troubleshoot the problem and provide the most accurate guidance.
Here's how to contact Support:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
- Ask the Community to get help from businesses like yours.
Please be mindful of their respective Supporting Hours schedule.
After successfully uploading your receipt to QBO, the next step is to review and categorize them to ensure they are allocated to the correct accounts.
Let me know if you need further assistance concerning your snap receipt in QuickBooks Online. The Community is here to help 24/7. Have a great day!
