I understand the value and importance of the QuickBooks Advanced Desktop app to your business, @bkramey.
Seeing as your computer meets the requirements for this app to function well, yet you're still experiencing issues, I recommend contacting our support team. They have enough resources to accurately identify and address the root cause of this issue while ensuring that your information remains secure.
Here's how:
- Go to the Help icon.
- Choose the Search tab, and select Contact US.
- Enter a brief description of the issue you encountered.
- Click Continue.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Moreover, you can read this article to learn more about managing the QBO app: Download and use the QuickBooks Online desktop app.
Feel free to post here or leave a reply if you have any additional concerns. Stay safe!
