Thanks for your reply Julia - My experience has been the INTUIT level 1 customer support team does not have the tools or training to clear any sort of "off script" situation. The investment of time spent by the user to get through the INTUIT "troubleshooting" process is significant, and generally never resolved with a single interaction. I'll post our experience.
For the thread - You state above
"Also, you can check when QuickBooks deposits customer payments into your bank account. "
Not possible - neither a NEW Transaction SALES RECEIPT nor a change to a scheduled recurring transaction (Sales Receipt) can be made without the error being generated.
Scott
